Returns & Refunds

Version date: September 8, 2026

Start a return or product concern by emailing support@antelit.com. Include the order number or another way to identify the purchase, the item involved and what you would like us to look into.

Two different reasons for a return

A return because you changed your mind is different from a claim that goods are faulty, unsafe, incorrectly supplied or materially different from their description. Conditions for an optional return do not replace the remedies available for a problem with the goods.

If an item has a problem

Describe the issue and, where useful and available, attach a photograph. We may ask for reasonable information or an inspection to understand what happened. A repair, replacement, refund or another remedy will be provided when required by the law applicable to the purchase.

You do not have to rely on a manufacturer's warranty to raise a concern with us. For Australian purchases covered by consumer guarantees, losing the original packaging or opening a beauty product does not by itself cancel those rights. Reasonable proof of purchase can be provided in different ways.

If you have changed your mind

Please contact us before sending anything back. Acceptance of an optional change-of-mind return depends on the item and the circumstances. We will explain in writing whether the request can be accepted and, if it can, the relevant condition requirements, any deadline, the return destination and any costs before you arrange the return.

Do not assume that postage is prepaid or that an opened personal-care item is eligible for an optional return. Ask for the specific arrangements first. You are welcome to check the arrangements for an item with us before buying, especially if being able to return it will influence your choice. This process does not restrict a refund or other remedy that the law requires.

Arranging the return

Use the instructions provided for the relevant item. Neither the business contact address nor the dispatch address on a parcel is automatically the return destination. Contacting us first helps direct the return correctly and is not an extra limitation on a legal right.

Where the law makes us responsible for reasonable return costs for a confirmed product problem, we will cover or reimburse those costs. Keep postage receipts for any reimbursement request.

Refunds and cancellations

Once the request has been assessed, we will explain the outcome and any amount being returned. A refund that is due will be issued within the time required by applicable law, normally to the original payment method unless another lawful arrangement is necessary or agreed with you. The account provider controls when a processed credit becomes visible.

To request cancellation before delivery, send the order number as soon as possible. We will check its status and explain the available options, including any rights that apply if the order cannot be supplied on time.

Legal protections

Mandatory consumer protections continue to apply even where an optional return is unavailable. Australian guarantees cannot be excluded, and the appropriate remedy depends on the nature of the failure. Customers in the United States and Canada retain the protections available under the laws that apply to their order. Nothing here imposes a blanket “no refunds” rule.

For an unresolved return question, write to support@antelit.com.